Refund Policy
All Sales Are Final
Given the artisanal nature of our hand-poured creations, all purchases are considered final. Should an item arrive damaged, please notify us within seven days to ensure a resolution.
Damaged or Defective Items
If your order arrives damaged or defective, please contact us within 7 days of delivery. To help us resolve the issue promptly, please include
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--Your order number
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--A description of the damage or defect
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--Clear photos of the item and packaging
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Once reviewed, we may offer a replacement, store credit, or another appropriate solution at our discretion.
Shipping Issues
We are not responsible for delays, lost packages, or delivery issues caused by the shipping carrier. However, we will do our best to assist you in filing a claim with the carrier when applicable.
Contact Us
For questions regarding your order or to report a damaged item, please contact us at
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Email: OfficialNocturnalLight@gmail.com
Business Name:Â Nocturnal Light
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Thank you for supporting handmade products and small businesses. We appreciate your understanding and support.